Welcome to Difficult Discussions Matter!

This is an engaging and exploratory full day of learning that looks to involve you in a variety of different ways that include self-reflection, group work, conversations, and role play. In this session we explore with you the role that attitudes and behaviours have on a conversation, listening skills practice, emotional intelligence and the 5 steps to difficult discussions.

This session will support you in:

• Becoming more aware of your own communication style

• Developing your understanding of active listening skills and the importance of this when experiencing conflict

• Understanding what makes some conversations more difficult

• Preparing you for future conversations by using a simple approach

• Helping you to reflect on your own behaviours and attitudes and those of others

• Developing your planning and preparation for conversations

• Developing your confidence by allowing space to use the approach in a safe environment through exploration

• Feeling motivated and assertive to have conversations which may be difficult

Venue

Learning Development Training Room, First Floor Beechgrove House - Please use the entrance found at the back of the staff car park or follow signs for Community Alarm.