Difficult or Challenging Conversations

Claritas HR and Training

Interactive workshop to have difficult conversations. We will address how our mindset has a huge impact on how the conversation will be.

How do you feel when you had to have a difficult conversation? Nervous? Anxious? Nothing? We all go through different feelings when having challenging conversations. The first place is to start with yourself. What’s happening with you? How are you feeling? Our mind needs to be in the right place to have an effective conversation. Even more so if potentially it’s a challenging one. Having the right mentality and approach when about to deal with a difficult conversation is a valuable skill in any company.It is hoped that the employees will just perform; however, there may be occasions where performance drops below the required standard and the leader/manager must step in to get the level of performance back to the required standard by having a difficult conversation. There could be several reasons why, how do you find out!!You may have to call a client to let them know that something they have paid for is going to be late or not come at all! How does that feel? What are they going to say? What other challenging conversations could you have? Let’s explore them in our workshop.In this interactive learning session, we will address how our mindset has a huge impact on how the conversation will be.Outline of the workshopBy the end of this workshop, you will be able to:•	Identify the types of difficult conversations in your workplace and what makes them ‘difficult’.•	Explore the potential impact of delaying the ‘difficult’ conversation. •	Understand the ABC Model.•	Describe what emotional intelligent is and how this can support you.•	Understanding the behavioural iceberg and why this is important. •	Prepare and plan for your difficult conversation.Join Tracey Palmer-Hole's interactive workshop to see how you can ensure that you manage your conversation effectively. She looks forward to meeting you!

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Difficult or Challenging Conversations

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Difficult or Challenging Conversations

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