Diploma in Office Administration & Reception (Receptionist) Skills Training

Get ready to level up your admin game with our Diploma in Office Administration & Reception (Receptionist) Skills Training!

The Diploma in Office Administration & Reception (Receptionist) Skills Training is a globally recognized professional qualification designed to prepare learners for vital administrative and reception roles. This course develops core competencies in office management, personal assistance, receptionist duties, customer service, business communication, and organizational skills.

With practical training across key modules, this Diploma in Office Administration & Reception (Receptionist) Skills Training ensures that learners are equipped to manage administrative systems, handle reception tasks, master communication techniques, organize meetings, manage records, and perform time and diary management with accuracy. The course also enhances professionalism with training in business etiquette, telephone skills, customer service, and financial basics such as invoicing and petty cash.

Learning Outcomes

1. Demonstrate core receptionist and office administration skills professionally and confidently.
2. Apply business communication and telephone etiquette effectively in workplace scenarios.
3. Manage diary systems, records, and meetings with efficiency and precision.
4. Deliver exceptional customer service in reception and administrative settings.
5. Implement organizational, planning, and scheduling strategies to optimize office operations.
6. Understand financial basics including invoicing, billing, and petty cash handling.

Course Curriculum

• Module 01: Introduction to Admin Support Assistant – Understand foundational administrative support responsibilities.
• Module 02: Introduction to Personal Assistant – Learn essential PA duties and executive support skills.
• Module 03: Introduction to Office Administration – Explore the functions of efficient office management.
• Module 04: Skills of an Effective Administrator – Develop skills required for strong administrative performance.
• Module 05: Introduction to Reception and Receptionist – Gain knowledge of reception duties and front-desk management.
• Module 06: Business Telephone Skills – Master professional telephone etiquette and communication strategies.
• Module 07: Representing Your Boss and Company – Learn effective representation of executives and organizations.
• Module 08: Business Etiquette – Acquire professional etiquette and workplace behavior principles.
• Module 09: Mail Services and Shipping – Understand mail handling, shipping processes, and courier management.
• Module 10: Travel Arrangements – Learn to organize domestic and international business travel.
• Module 11: Organising Meeting and Conferences – Gain expertise in scheduling and managing corporate meetings.
• Module 12: Diary Management and Note Taking – Develop diary planning and accurate note-taking techniques.
• Module 13: Time Management – Build strategies for prioritizing and managing work tasks effectively.
• Module 14: Record Keeping and Filing Systems – Master records management and filing system operations.
• Module 15: Business Writing Skills – Learn professional writing for reports, memos, and correspondence.
• Module 16: Organisational Skills – Enhance skills for structured and efficient work practices.
• Module 17: Communication Skills – Develop effective interpersonal and workplace communication.
• Module 18: Customer Service – Gain customer care expertise for reception and administration roles.
• Module 19: Effective Planning and Scheduling – Learn tools for planning, scheduling, and task organization.
• Module 20: Invoicing and Petty Cash – Acquire knowledge of invoicing, billing, and petty cash management.

Disclaimer:

This is an online course with pre-recorded lessons. You will get access to the course within 48 hours after your enrolment.