Does delivery compromise customer loyalty?

Cheerfy

A discussion with industry experts around how businesses can best utilise delivery and whether the channel compromises customer loyalty.

The COVID-19 pandemic has fundamentally changed the way consumers behave forever. One consequence has been a significant spike in consumers using, and operators entering, the delivery market, from a range of different sectors, something which will no doubt be further exacerbated by the current tier-system introduced by government. With many operators quickly introducing delivery services, we’ve assembled a panel of industry experts to get into the nitty gritty about how businesses can best utilise the channel, as well as asking the pressing question: does delivery compromise customer loyalty? Chaired by industry commentator and Managing Director of Fleet Street Communications, Mark Stretton, our panel includes:<ul><li>Ander Hilario, MD, Tuk Tuk</li><li>Karl Chessell, Business Unit Director Food and Retail, CGA</li><li>Andre Johnstone, Founder, Delivery Insider </li></ul>

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Does delivery compromise customer loyalty?

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Does delivery compromise customer loyalty?

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