Question 1

Who are these workshops for?

Accepted Answer

We are a UK-based charity, and all our workshops are intended for families who are living in the UK and are raising a disabled or seriously ill child or young person.

Question 2

How do I join a workshop?

Accepted Answer

The workshops will take place on Zoom.

When you book your place, you’ll receive a confirmation email with information on how to access the Zoom link.  You'll need your Eventbrite login and password, so keep it handy.

Question 3

What do I need to take part?

Accepted Answer

An internet connection, and a device to join the Zoom session. This can be a smartphone, Android tablet, iPad, laptop or PC.

Question 4

What if I don’t want to be on camera?

Accepted Answer

That's absolutely fine! You're welcome to have your camera turned on or off during the workshop.

We want you to feel comfortable, so you can interact with the trainer and the session to a level that feels right for you.

Question 5

What if I need to cancel my booking?

Accepted Answer

It is important that if you can no longer join a workshop, you let us know at servicesmailbox@familyfund.org.uk. Or you can cancel your booking in your Eventbrite account. Sessions are free, but places are limited, so please tell us if you can no longer attend.

Question 6

How do I keep my family safe online during these sessions?

Accepted Answer

If you have video on, please make sure you don’t have any sensitive documents or personal photographs visible. And don’t disclose any personal information such as bank details.

Question 7

My family needs adjustments to join

Accepted Answer

We cater for all families with a range of needs. If you have any questions about the accessibility of the sessions or would like to make us aware of adjustments you might need, please email us at servicesmailbox@familyfund.org.uk

Family Fund workshop: Checking your benefits online

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