FCA Consumer Roundtable

This session will bring together consumer organisations from Liverpool for an open and constructive roundtable discussion with Sheree Howard, the FCA’s Executive Director of Authorisations.

The focus is on how regulation is working in practice for consumers and the organisations that support them, with a particular focus on Buy Now, Pay Later (BNPL) and wider consumer experiences in the region.

The FCA wants to hear directly from you about your experiences on the ground — this is a valuable opportunity to share your insights directly with them and help shape its focus on helping consumers. It will also be a chance to connect with peers and continue the conversation informally over refreshments.

Please note, there may be a journalist present for the networking part of the morning, however the roundtable itself will be closed to journalists so there will not be media presence during the roundtable discussion.

We very much hope you can join us for what promises to be a positive and impactful discussion.

Agenda:

10:30 – 10:45 | Opening remarks and purpose of discussion (Sheree Howard)

10:45 – 11:45 | Roundtable discussion

• Introduction of Buy Now Pay Later regulation and what this means for consumers in the North-West.
• Consumer experience in the North-West – What are the key challenges, and how can consumers be better supported? What would you like to see from the regulator?
• Operational/friction points – how does FCA regulation interact with your consumer facing work? What works well, what could be better?

11:45 – 12:00 | Key takeaways and next steps

12:00 | Close

12:00 – 12:30 | Coffee, tea and networking