Tickets are still available! Book your individual sessions using the links below.

This time of the year provides us with an opportunity to raise the profile of Digital inclusion, allowing us to explore why it's so important for HMRC and all government departments to understand the challenges our users face when interacting with digital services and how we can support them. We have invited a range of speakers to run sessions throughout the week which we hope will prompt discussions, build empathy and awareness.

When signing up for our events remember to:

Get in touch with us at digital.inclusion@hmrc.gov.uk if you’d like to attend but are unable to use Eventbrite to register your interest.
Use your organisation email address for registration, these events are for government and non-profit organisations only.
Save the session dates and times in your calendars, we will send a reminder a few days before your event.
Cancel tickets if you are no longer able to attend.

We will use Microsoft Teams for every session, a link will be shared in your confirmation email.

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Agenda

Select the link for the event(s) you’re interested in to find out more and register.

Monday 18th October

10:30-11:30 - Get Online Week Keynote session

Session ran by members of HMRC’s Senior Leadership Teams and Good Things Foundation.

14:00-14:45 - Delivering Digital Inclusion and Assisted Digital in community settings

Session ran by Good Things Foundation.

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Tuesday 19th October

Ask the experts - Evidence and data behind the current UK landscape of digital skills and inclusion

10:15-11:15 - Lloyds Banking Group -10 million reasons to get online

Session ran by Joanna Boosey, Insights Manager and Umar Akhtar, Lloyds Banking Group.

11:30-12:30 - Ofcom's Digital Exclusion Data: Access, Ability, Affordability

Session ran by Adam Capstick, Senior Research Manager, Ofcom

14:00-15:00 - Progress in measuring digital exclusion in UK statistics at the ONS

Session ran Laurence Day, Senior Statistical Officer, by ONS.

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Wednesday 20th October

Exploring the HMRC support model

The following sessions are designed for HMRC staff only

10:15-11:15 - Helping customers to access HMRC's services

Session ran by Extra Support Team, HMRC.

11:30-12:30 - HMRC in partnership with Voluntary and Community Sector (VCS)

Session ran by, Grant Funding Team, HMRC.

14:00-15:00 - Meeting the Voluntary and Community sector (VCS) that support HMRC users

Session ran by Voluntary and Community Sector Organisations (VCS)

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Thursday 21st October

Using different research methodologies to understand Digital Inclusion and Support

10:15-11:00 - Support Mindsets

Session ran by Jo Snart, User Researcher and Marc O'Connor, Service Designer, HMRC

11:15-11:45 - Digital skills ≠ Tax skills: Insights from a quantitative survey

Session ran by Lorna Tang, User Researcher and Sarah Turner, Inclusion Consultant, HMRC

13:45-15:00 - The Digital Inclusion scale - the past, present and future

Session ran by Marc O'Connor, Service Designer and Lorna Tang, User Researcher, HMRC

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For more information or if you have any questions, please contact us at digital.inclusion@hmrc.gov.uk