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Glasgow Welcomes: Supervisory Skills

Glasgow Welcomes

Tuesday, 10 October 2017 at 09:00 - Tuesday, 31 October 2017 at 12:30 (BST)

Glasgow Welcomes: Supervisory Skills

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Ticket Type Sales End Price Fee VAT Quantity
Glasgow Welcomes:Supervisory Skills 9 Oct 2017 £130.00 £0.00 £26.00

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Event Details

Do you feel that there are not enough hours in the day?  Or that people don't carry out your instructions properly?  Are your team members getting you down with their negative attitudes? Do you feel you have to do everything yourself to ensure that jobs are done properly and to your standards? 

In response to requests from local tourism & hospitality businesses, the highly successful Glasgow Welcomes: Supervisory Skills programme is offered as a suite of 3 half-day workshops. This allows participants to implement the learning within their business (see content below). 

The Supervisory Skills workshops are aimed at supervisors and team leaders of all tourism-related businesses and organisations, whether new to the role or requiring a refresher.

It’s also very relevant to those who have attended the Glasgow Welcomes: Leading Service Excellence workshops and wish to add to their skills. Course fee includes the series of three workshops, refreshments and certificate (awarded on successful completion of all three workshops).   

Workshop One 9.30 – 12.30 Effective Communication Skills – Getting the Message Across to Your Team

ü  Destination Glasgow – Tourism in the City.

ü  What makes an effective team leader?

ü  What type of leader are you?

ü  Making decisions.

ü  Achieving goals – negotiation skills.

ü  Making positive changes back at work.

ü  Round up and action pack.

ü  Workshop Challenge – looking ahead to Day 2.

Workshop Two 9.30 – 12.30 Motivating the Team

ü  Destination Glasgow – our role as Ambassadors.

ü  Setting and achieving goals – why and how

ü  Motivating your team.

ü  People’s attitude to work.

ü  Emotional triggers.

ü  Needs, motivation and job enrichment.

ü  Making positive changes back at work.

ü  Round up and action pack.

ü  Workshop Challenge – looking ahead to Day 3.

Workshop Three 9.30 – 12.30 Delegation Skills – Developing an Effective Team

ü  Destination Glasgow – Team Glasgow.

ü  What is effective delegation?

ü  How well do you delegate?

ü  A checklist for success.

ü  Rewarding team members – do’s and dont’s.

ü  Making positive changes back at work.

ü  Round up and action pack.

TERMS & CONDITIONS OF BOOKING

 

Do you have questions about Glasgow Welcomes: Supervisory Skills? Contact Glasgow Welcomes

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When & Where


Jurys Inn Glasgow
80 Jamaica Street
Glasgow
United Kingdom

Tuesday, 10 October 2017 at 09:00 - Tuesday, 31 October 2017 at 12:30 (BST)


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Organiser

Glasgow Welcomes

 

The Glasgow Welcomes initiative is supported by the city’s public sector partners (Scottish Enterprise, Skills Development Scotland, VisitScotland and Glasgow Life) and representatives from hospitality and tourism-related associations / sectors / groups.


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Glasgow Welcomes: Supervisory Skills
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