Do you work with or manage challenging personalities? Do regularly find yourself needing to have difficult conversations? Would you like to improve your negotiation skills?

This intensive session held over a light breakfast will provide you with a set of tools to help you:

- Handle challenging personalities

- Negotiate more effectively

- Prepare for and have potentially difficult conversations

What people say about the session

"really useful"

"practical stuff"

"practical solutions"

"I have achieved my objective of feeling more confident in dealing with difficult conversations because I now have a strategy to work through"