HEW webinar: Handling difficult conversations

Humans have been able to communicate using some form of language for at least 150,000 years. So, isn’t it odd that most of us still find it emotionally challenging to handle certain types of conversations e.g., those during which we need to tell someone that we’d like to experience a change in how they behave or speak? Shouldn’t 150,000 years of practice have made perfect? Many of us envy the few who can “talk straight.” But even those who can easily deliver tough messages often find it challenging to receive them! Why is that? In this module of Ethical Reading’s Healthy & Ethical Workplace programme, we answer that question and how it leads to a healthier and ethical working environment.

The module will cover:

- Why some conversations are difficult

- Why some people seem difficult

- Initiating a difficult conversations

- Responding to a challenging conversation

- Saying “No”

After registering, we kindly ask that you join the event at least 5 minutes early — each module follows a tight timeline, and we’d love for you to catch everything from the start!

Interested in more topics?

Explore our Thriving at Work collection to find out more.

And if you haven’t seen the introductory module yet, you can watch it here:

About the speaker

Emma Campolucci is a qualified counsellor and supervisor of counsellors, Counselling lecturer for Therapy House training and wellbeing trainer.

In her own words: "I’m a passionate people person who has devoted the last 15 years to learning ways to support people grow and develop. I completed a psychology degree with the Open University whilst my children were small and then began a four-year journey to become a qualified counsellor."

"I love designing and delivering training courses and have delivered courses to members of the community struggling with their mental health, qualified counsellors as part of their ongoing professional development and local businesses as part of mental health awareness activities."

"I currently deliver the Level 6 diploma in Supervision for qualified counsellors for Therapy House training, alongside my private practice at home as a counsellor and clinical supervisor. I have recently completed a Master’s degree in Counselling and Psychotherapy practice."

Payment & Discounts

Register now using the code HEWINTROTIMELIMITED-40OFF to unlock our 40% introductory discount - available to everyone until the end of September 2025.

After September, people from our Partner organisations will be eligible for a 20% discount. We will also offer a 20% discount to individuals or groups who want to sign up for five or more modules.

If either applies to you, please get in touch with us at operations@ethicalreading.org.uk - we’ll be happy to provide more details and a discount code where eligible.

If you’re interested in arranging a custom delivery of modules for your organisation, we’d be delighted to collaborate with you to define your needs and provide a tailored quote.

Cancellation & No-Show Policy

Cancellation with More Than 7 Days' Notice: Customers are entitled to a refund or may opt to transfer their booking to an alternative session. Refunds will be issued minus the non-refundable Eventbrite booking fee.

Cancellation with 7 Days' Notice or Less: No refunds will be issued for cancellations made within this timeframe.

Failure to Attend Without Prior Notice: Any fees paid will be forfeited in the event of a no-show without prior communication.

Rescheduling: Requests for rescheduling may be granted at the organiser's discretion. Approval is subject to session availability and may incur an additional fee.

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