In this one-day session we will be examining the communication methods a manager needs to use to support and improve performance, particularly in periods of change.

Who is the Course Aimed at?

Managers and Supervisors within Children’s and Adult Social Care at the LB Waltham Forest

Learning Outcomes

Following this session participants will be able to:

• Prepare for difficult conversations

• Manage our emotional state during difficult conversations

• Utilise the principles of Emotional Intelligence to build rapport

• Describe how to approach situations in a way which is assertive

• Tackle performance dips and steer individuals toward improvement

These outcomes will be achieved through the following activities:

• Preparing ourselves, the environment and the other party for difficult conversations, ensuring that we incorporate information from recent appraisals and 360 degree feedback exercises

• Considering your own feelings when having those conversations to ensure that you can manage your emotions and help your team member the manage theirs

• Recognising that our health, wellbeing and levels of stress can impact our ability to initiate difficult conversations and can also impact our colleagues ability to take part

• Promoting the health and wellbeing virtual exercises, utilising the advice presented within the stress and resilience policy and directing individuals toward the Thrive app

• Applying the principles of emotional intelligence to demonstrate empathy and understanding towards your team members concerns whilst recognising the person’s unique experience and promoting inclusivity within the team

• Using assertiveness to get your message across and stand by your decisions without losing your temper or backing down whilst ensuring that I show respect to the other persons views, take time to genuinely listen and reflect upon feedback given via the 360-degree feedback process

• Managing under performance using the Painless Performance Improvement model