Wednesday, May 1

Turn your customers from happy to loyal and improve your sales performance

If you want to know how amazing customer service can make the best impact on your acquisition, feel free to take part in my Masterclass!

By Pierre Bauzee - Beyond Satisfaction

Date and time

Wednesday, May 1 · 5:30 - 7am PDT

Location

Online

Refund Policy

Contact the organizer to request a refund.

Eventbrite's fee is nonrefundable.

About this event

Did you know that improved customer satisfaction and loyalty can increase by 40% the total revenue generated from clients each year?

And did you also know that on top of upselling, your own pool of customers can be one of the best route to generate new sales and acquisitions?

Getting enough leads is key, but it is also about quality: there is indeed 3 times more chance to convert a client who has been referred by another client.

During this Masterclass, I will be explaining how to make the best impact on your business performance by running it successfully around your customers.

Here are the topics we will be covering:

✅ Basic understanding of what customer service really is

✅ Understanding its impact on your business success

✅ How to successfully manage and exceed your customers' expectations

✅ Understanding your clients' perspective better

✅Dealing effectively with difficult and challenging customers

✅ How to successfully retain your customers in the long-term

From great insights, to brainstorming activities and Q&A sessions, everything is organized for you to have a great time and of course, great takeaways!

First time visiting? Get your free ticket!

Looking forward to seeing you on Wednesday 1st of May of 2024 at 1.30pm UK time!

Organized by

Pierre Bauzee - Beyond Satisfaction

Did you know that improved customer satisfaction and loyalty can increase by 40% the total revenue generated from clients each year? And did you also know that a powerful customer success strategy can increase by 60% the total amount of feedback, referrals and recommendations received from customers?

And it is not only about quantity, but definitely about quality: there is indeed 3 times more chance to convert a client who has been referred by another client.

Hence the importance of elevating the brand through the heart of the business: the customers.

I am an experienced and certified Customer Service Trainer and Consultant and the Founder of Beyond Satisfaction. I am helping businesses to generated more sales and acquisitions through their own customers by bringing their clientele’s satisfaction and loyalty to the next level.

By implementing effective customer service methods and strategies, I am elevating your customer experience to its highest so you can turn your clients into real brand ambassadors.

By doing so, you will increase the total revenue you generate from clients each year, get your business to successfully handle more customers while reducing the need to constantly look for new clients.

With both training and consulting, my 360 degrees approach is built on all the tools, skills and methods which are keys to make the best impact on both your customer experience and business performance.