Implementing a Service User Led Accreditation Programme

East London NHS Foundation Trust Quality Assurance Team

ELFT's Quality Assurance Team invites external participants to this open day to hear more about this innovative programme.

East London NHS Foundation Trust’s Quality Assurance Team invites external participants to join this open day to hear more about the innovative Service User Led Accreditation Programme.Starting in 2019, the Service User Led Accreditation programme was designed by users of both mental health and community health services within ELFT. The programme offers a unique way for services to understand the quality of care they provid and how well they are involving service users in their care, and quality improvement. It is also one way at ELFT we ensure service users are heard and have meaningful opportunities to improve the organisation, and provides opportunities to develop key skills required for future employment and support recovery. Who is the day designed for?•	The day is designed to inspire and support staff and service users from other health and social care organisations who are keen to work collaboratively with users of their own services to implement a similar assurance programme. Staff may work in patient experience, quality or hold a senior leadership positionWhat is covered?•	How we designed the programme together with service users and staff across ELFT•	The impact the programme has had on service users, services and the organisation•	What we’ve learnt along the way and top tips for embarking on this journey within your own organisationHow to book?Please complete the form below to book and pay for your place. Each place is £120. We’re pleased to offer early bird rates of £99 for first 20 attendees.The programme was runner up in the 2020 Patient Experience Network Awards and has also been recognised in ELFT’s 2022 CQC Report as an example of innovative coproduction, and something they hoped other trusts may implement and adopt. This open morning aims to share our experience of implementing the programme in the hope that this will support other organisation to design similar programmes most meaningful for the people they serve.

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Implementing a Service User Led Accreditation Programme

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Implementing a Service User Led Accreditation Programme

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