A customer centric approach

Lynden Consulting is a specialist marketing and communications company focused on the mature market. Our expertise is in the care and retirement living sector.What makes us unique is our extensive knowledge and experience of the mature market, and our specialism of the care and retirement living sector.

Lynden Consulting Ltd

A recent survey of 1,000 people revealed that choosing a care home is one of life's most stressful experiences.
Creating a positive user experience of your organisation is a powerful differentiator and doesn't need to vary with every changing shift.
This masterclass will give you an understanding of the customer journey framework and how to use a range of tools and techniques to create positive experiences for your customers to gain their loyalty and repeat custom.
Key learning outcomes:
<UL>
<LI>Understand what makes a good customer experience.</LI>
<LI>How to use customer insights to create value and transform the user experience. </LI>
<LI>Learn how to engage your staff teams to create a consistent and customer centric culture.</LI>
<LI>Create positive experiences from digital channels. </LI>
<LI>How to create a culture of feedback and continuous improvement.</LI>
</UL>
Testimonials
“I really benefitted from the suggestions of involving the entire team in residential experiences.” 
“Thoroughly enjoyed the group discussions, sharing experiences and finding solutions. I would like to roll this out to my entire service.” 
“I have been inspired from the customer service approach training and awareness. This training needs to be cascaded to staff at the home level.”
“It was great, I really enjoyed the course.”
 
Venue: Ripley Arts Centre, 24 Sundridge Avenue, BR1 2PX 
Time: 9am - 1pm
 
Refunds and Cancellations
No refunds or transfers will be given for non-attendance.   Full booking terms and conditions available<A HREF="https://www.lyndenconsulting.com/masterclass/masterclass-booking-terms-conditions" TARGET="_blank" DATA-MSYS-CLICKTRACK="0" REL="nofollow noopener noreferrer"> </A><A TITLE="Course booking terms and conditions" HREF="https://www.lyndenconsulting.com/masterclass/masterclass-booking-terms-conditions" TARGET="_blank" DATA-MSYS-CLICKTRACK="0" REL="nofollow noopener noreferrer">here</A>.

Ripley Arts Centre

Thanks for your interest in the Improving your customer experience masterclass. Places are now fully booked, however we will run the course again in the future. Please email contact@lyndenconsulting.com to express your interest in attending a future course.

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A customer centric approach

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