iNet Contact Centre Optimisation Executive Briefing

iNet Communications Ltd

Effective Resource Planning for Strategic Contact Centre Optimisation

Vintners Place (Tata Communications offices - 2nd Floor)

<ul><li>Welcome with Food &amp; Drink</li></ul><ul><li>Introductions and Objectives </li></ul><ul><li>Your Contact Centre technology - Maximising ROI through Agile, Open platforms, and Integration</li></ul><ul><li>Keynote: The Impact of Ineffective Resource Planning Decisions on Contact Centre Efficiency. </li></ul>Key areas of consideration: Short term Forecasting, Rule based Scheduling, Introduction of adherence into the contact centre, Managing time-off<ul><li>U-WFM from iNet – Quick solution demo – A ready to deploy, integrated, low-cost-of-entry solution</li></ul><ul><li>Proving the case: The impact of introducing U-WFM as a key operational tool </li></ul><ul><li>Wrap Up and time for 1 to 1 discussion </li></ul>

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iNet Contact Centre Optimisation Executive Briefing

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iNet Contact Centre Optimisation Executive Briefing

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