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iNet Contact Centre Optimisation Executive Briefing

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Location

Vintners Place

68 Upper Thames Street

London

EC4V 2AF

United Kingdom

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Event description
Effective Resource Planning for Strategic Contact Centre Optimisation

About this Event

  • Welcome with Food & Drink
  • Introductions and Objectives
  • Your Contact Centre technology - Maximising ROI through Agile, Open platforms, and Integration
  • Keynote: The Impact of Ineffective Resource Planning Decisions on Contact Centre Efficiency.

Key areas of consideration: Short term Forecasting, Rule based Scheduling, Introduction of adherence into the contact centre, Managing time-off

  • U-WFM from iNet – Quick solution demo – A ready to deploy, integrated, low-cost-of-entry solution
  • Proving the case: The impact of introducing U-WFM as a key operational tool
  • Wrap Up and time for 1 to 1 discussion

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Date and Time

Location

Vintners Place

68 Upper Thames Street

London

EC4V 2AF

United Kingdom

View Map

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