• Welcome with Food & Drink

• Introductions and Objectives

• Your Contact Centre technology - Maximising ROI through Agile, Open platforms, and Integration

• Keynote: The Impact of Ineffective Resource Planning Decisions on Contact Centre Efficiency.

Key areas of consideration: Short term Forecasting, Rule based Scheduling, Introduction of adherence into the contact centre, Managing time-off

• U-WFM from iNet – Quick solution demo – A ready to deploy, integrated, low-cost-of-entry solution

• Proving the case: The impact of introducing U-WFM as a key operational tool

• Wrap Up and time for 1 to 1 discussion