As of 2018, there were 1.6 million council provided homes in the UK, and approximately 60% of those homes are owned by housing associations.

But with private rentals having a better reputation for customer service, housing associations must improve the quality and safety of homes, and handle complaints and issues more effectively. One way housing associations and local authorities can improve communication both internally and externally is to create a single, joined-up view of the tenant which is accessible to all housing association/council team members and the tenants themselves.

Using the Microsoft stack to create a single version of the truth.

As more people move to Dynamics 365 and Power Platform tenant/citizen data is becoming richer and a single view of the customer is even more important. Whether its an integrated solution or replacement housing management system, mass data management is key to unifying customer information.

In this webinar we learn how Microsoft solutions such as Power Automate, RPA, Common Date Service, Azure Logic Apps and custom connectors can be used together to integrate customer data to create a single version of the truth. We explore how this single view can not only enable the improvement of customer satisfaction, but also streamline internal operations to save valuable time and money.

In this fascinating demonstration and discussion, you will:

• Explore practical ways housing associations can achieve a single view of the customer.

• Learn how integration technologies such as Azure Logic Apps, RPA and Power Automate can integrate with housing management systems.

• How Master Data Management can be achieved with Microsoft Solutions

When will I receive a link to the event?

This is an online event that will be conducted via Microsoft Teams. Once you have registered, the host will send you a link to the event.

As places are limited, they will go on a first-served basis. To tailor the session around guests, when your register we may ask you a couple of questions regarding what you want to get out of the session.

Disclaimer:

This webinar is for IT, marketing, and business professionals (or equivalent) within housing associations, local governments and home builders. Crimson reserves the right to refuse entry to any person or competitor.