Intermediate Communication Skills

A detailed course for healthcare professionals to improve their communication skills in end of life care

EARLY BIRD DISCOUNT APPLIES UNTIL 04/01/2026

"The single biggest problem in communication is the illusion that it has taken place"

When practiced effectively, good communication enables healthcare professionals to really uncover patient concerns improving not only clinical outcomes but also enhancing the overall quality of life for patients and their families, profoundly influencing the course of their care.

Learning outcomes for this session will be:

• To identify barriers to communication
• To understand core facilitative skills
• To explore skills and techniques to support safe practice in a variety of healthcare situations using verbal and non-verbal communication to overcome barriers

Certification of attendance will be provided.

Our aim is that this session is an introduction to improve your communication skills however we recommend experienced registered healthcare professionals attend the Advanced Communication two day training which can be found on our events page.

If paying for this session at the point of booking is an issue, please contact us via education@northdevonhospice.org.uk

Education Booking Terms and Conditions

Bookings

All external bookings are via Eventbrite. They will confirm course registration via email.

1. Transfers and cancellation of training courses

If you cancel a Training Course: Delegates may transfer their registration for one course to another course up to 28 working days prior to the original course date. Only one transfer by any delegate may be made. No refunds are given.

A named delegate may be substituted for another from the same organisation with notification.

If we cancel a Training Course: - we reserve the right to cancel a Training Course at any time, without incurring any additional liability to any delegate. In such circumstances, we will offer alternative dates or when this isn’t available, we will offer a refund.

In these circumstances please email: education@northdevonhospice.org.uk.

2. Confidentiality

Training materials circulated pursuant to the curriculum of that training course remains the property of North Devon Hospice.

North Devon Hospice encourages sharing educational information to persons necessary for the purposes of the relevant training course and for enhancing performance of their duties and that of their peers, however, any information that is of a confidential nature, disclosed by the Hospice or any other attendees shall not be published or shared without express prior written consent.

3. Intellectual property rights

By attending the course, you acknowledge that all intellectual property rights in the Training Materials belong to the North Devon Hospice, unless otherwise acknowledged. These training materials may be used in accordance with this agreement, solely for the purpose of sharing your learning with your colleagues, you have no rights in, or to, the training materials other than to use them for this purpose.

4. Data protection

All information that we hold concerning you will be held and processed by North Devon Hospice strictly in accordance with the provisions of the Data Protection Act 1998 and our Clinical Governance Record Retentions Standards.

5. Internet access

For virtual events, it will be the attendee’s responsibility to ensure internet band width is suitable for the requirements of the session and an appropriate device is used (e.g. a laptop or PC).

6. Expected Behaviour

All attendees are expected to conduct themselves in a professional and respectful manner throughout the education session. This includes:

• Treating facilitators, fellow participants, and staff with courtesy and respect.
• Refraining from disruptive behaviour, including excessive talking, use of offensive language, or any actions that interfere with the learning environment.
• Using mobile devices responsibly (e.g., silencing phones and avoiding non-session-related use during the training).
• Complying with any instructions provided by the facilitator regarding health, safety, and session participation.

Failure to adhere to these standards may result in removal from the session without refund and, where necessary, reporting to the relevant organisation.

7. Our right to vary these terms and conditions

We have the right to revise and amend these terms and conditions when required.