Question 1

Where can I park?

Accepted Answer

Parking is in the Carsington Water Visitor's Centre Carpark. You will need to provide your vehicle registration at the main reception on the day of your course in order to claim free parking, otherwise you may be liable for a penalty charge.

Question 2

Can I get to the venue by public transport?

Accepted Answer

Nearest stop: Buses between Matlock and  Ashbourne: Service 110 / 111. Buses between Derby and Bakewell: The Sixes 6.1 + local service from Wirksworth. Check times and route before travel.

Question 3

How much walking is involved?

Accepted Answer

The guided walk as part of the session will last up to 2 hours. We will be walking on public footpaths and will go at a pace suitable for the whole group.

Question 4

What facilities will there be?

Accepted Answer

The classroom session will take place indoors with access to toilets and a small kitchen area. During the guided walk there will be no indoor facilities. There is a small cafe on site at Carsington.

Question 5

If I book but I am no longer able to attend, what is your refund policy?

Accepted Answer

If you are unable to attend the course after booking please email: trainingenquiries@derbyshirewt.co.uk  at least 7 days prior to the event. Unfortunately, cancellations made less than 7 days in advance of the event will not be able to claim a refund.

Question 6

Can I transfer my ticket to somebody else?

Accepted Answer

If you would like to transfer your ticket to somebody else after booking, please email trainingenquiries@derbyshirewt.co.uk

Question 7

What is your cancellation policy?

Accepted Answer

Derbyshire Wildlife Trust reserves the right to cancel the course at any time. Attendees will be notified at least 24 hours in advance and will be entitled to a full refund.

Question 8

Will the event be postponed if there is bad weather?

Accepted Answer

Unfortunately we cannot control the weather so most courses will go ahead as planned. However, in extreme cases we may cancel/postpone if the weather is likely to pose an unacceptable risk to staff and attendees. Wherever possible, we will contact attendees prior to the event start time to advise.

Introduction to Identifying Trees in Winter