Leading change: learning from projects that spread

Ulster Medical Society

Clare Morrison
Director of Community Engagement, Healthcare Improvement Scotland

Ulster Medical Society Lectures

This session will examine how three projects have been taken from an initial idea, through local development and on to spread across Scotland. Each project has a different focus – medicines safety, video consulting (NHS Near Me) and environmentally sustainable prescribing – but all three take a multidisciplinary approach with quality improvement at their core. The session will draw out some of the key lessons learned that can be applied to leading change in any health care setting.Clare is Director of Community Engagement at NHS Healthcare Improvement Scotland. The Community Engagement directorate’s purpose is to enable inclusive engagement of people in shaping health and care services through evidence, improvement and assurance.

Clare has extensive experience in quality improvement, having completed the Scottish Quality &amp; Safety Fellowship and the US Intermountain Advanced Training Program. Her improvement work includes creating the Near Me video consulting service in NHS Highland using a co-design approach, and then scaling it up nationally as the Scottish Government’s National Near Me Lead during the Covid-19 pandemic.

She started her career as a pharmacist 25 years ago and was previously the Director for Scotland at the Royal Pharmaceutical Society. Her medicines safety work includes creating the Medicine Sick Day Rules cards.

She was awarded an MBE for services to health care in 2018, and an honorary doctorate from the University of the Highlands and Islands in 2022 for her contribution to enhancing access to health services.

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