Most of you working in social housing and most likely beyond, will be familiar with the tragedy resulting in the little boy Awaab Ishak losing his life with the damp and mould in his home being a major contributory factor.

With the introduction of Awaab's law coming into force there are implications for all landlords and preparations need to begin now to ensure you are ready for it.

Nadhia Khan works for RBH and attended every day of the inquest and has a unique perspective on what went wrong, why and what other landlords need to be alert to in order to avoid something like this happening ever again.

In this session we will cover:

What happened?
The issues leading up to service failures and the processes that allowed them to happen.
Communications - what was the nature of the communications and why was this such an important element in the failure?
People and culture - what role did the organisations people and culture play and what are the leadership and management lessons?
Systems - why did the different IT and workflows not integrate effectively to ensure opportunities to solve the problems were not missed?

There will be plenty of time to discuss and question Nadhia during the webinar and we really think this is a session that anyone working in the social housing sector would benefit from attending.

Who should attend?

Anyone working in social housing, interested in doing better or avoiding such a potential service failure in the future will benefit from attending this session. From CEOs, Exec Directors, Board Members, Transformation and asset leads, people and culture or anyone in a service delivery role dealing with tenants and residents and partners.

Learning the lessons: RBH and the damp & mould failure