Making Every Contact Count

Training, conferences and consultations organised by South Gloucestershire Council

South Gloucestershire Council - training

Making Every Contact Count (MECC) - 
Adapted from HEE Making Every Contact Count Wessex model

This is a three-hour online course on open conversation skills. It is an interactive session during which delegates will develop their engagement and conversation skills and learn how to engage with service users/clients/patients in a way that empowers them to make decisions and get better outcomes without being told what to do.This course is for people who work in Bristol, North Somerset or South Gloucestershire.Background information Making Every Contact Count (MECC) is an approach to behaviour change that supports staff to make the most of the everyday interactions that they have with people. Rather than telling others what to do MECC is about recognising opportunities to talk to people, using the skills of asking and listening. MECC training develops conversational skills, with a particular focus on how to adopt open conversation skill techniques. Who is MECC aimed at? MECC is for everyone, it is not restricted to one person, profession or organisation. MECC is a very brief behaviour change intervention. It is particularly useful for frontline, customer-facing workers who typically engage with people for a shorter period of time to provide information and signpost, for example a receptionist or community connector. However, MECC training is also a fantastic basis for staff who work with people for a more extended period, such as health and social care workers, as it provides an excellent foundation and complements other training, such as coaching and mentoring. What are the benefits of MECC? •	Staff report improvements in job satisfaction, increasing professional empathy, greater team bonding and a positive effect on organisational culture. •	MECC supports people to take the first steps towards leading healthier lives – which has the potential to reduce demand on health and social care services over the medium to long-term. •	MECC offers a different way of interacting with people which may help to bring up different issues and provide staff with different options for supporting people.

Can no longer attend?These courses are often oversubscribed and we have limited budget to fund these. Please let us know if you can no longer attend this course so someone else can benefit from your training place. If you have any questions please contact publichealthtraining@southglos.gov.uk

Information that you supply will be confidential and anonymised, and will only be used as part of this exercise. Your personal information will not be published or passed onto any other organisation. Personal information collected as part of this exercise will be kept for ten years to help us improve services before being securely destroyed.
Our privacy notice, which explains how we will process your personal information, how long we will retain it and your rights as a data subject, is available at a<a href="https://beta.southglos.gov.uk/privacy-notice" target="_blank" data-msys-clicktrack="0" rel="nofollow noopener noreferrer"> https://beta.southglos.gov.uk/privacy-notice</a>

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Making Every Contact Count

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Making Every Contact Count

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