In this workshop we will focus on three areas:

1. Creating good research questions to guide your work
2. Doing solid analysis and communicating clear findings
3. Handling common objections to user research

This workshop is for people who do user research and want their research activities to have more impact. You’ll learn practical skills that help put *users* at the centre of the design process as well as having opportunities to learn from other attendees.

Workshop facilitators

Hilary Chan (Senior User Researcher, dxw digital)

Hilary has been at dxw digital since 2017 working on a range of projects with clients varying from Hackney Council's Report a Repair Service to the Department for Business Energy and Industrial Strategy's (BEIS) Small Business Commissioner Service. Before joining dxw, Hilary was the product owner for Kobo eBook's online self-serve help portal (Kobo Help) and managed the UX writing team in charge of UI copywriting, user guides, and product content design.

Vita Mangan (Senior User Researcher, dxw digital)

Vita holds an MSc in Human-Computer Interaction with Ergonomics. She regularly shares her experience at various events including Service Design in Government and Service Lab London. Her latest projects at dxw include working closely with the Government Digital Service, Ofsted and the NHS.

User research at dxw digital

All of our public sector client work begins with a strong user research foundation and you can read about some of our methodology on our website or take a look at our Playbook