Managing Conflict
Join our open course to discover practical strategies for identifying and handling conflict within your team.
Date and time
Location
Online
Refund Policy
About this event
- Event lasts 3 hours 30 minutes
Course overview
Ensuring managers can quickly identify and handle conflict within their teams is crucial to a successful organisation. This training course helps organisations adopt a proactive approach to people and relationship management, reducing the likelihood of conflicts arising or escalating into disruptive and costly disputes.
Who should attend
This course will be useful to supervisors and managers, as well as anyone
involved in managing people including those with HR responsibilities.
Benefits of attending
Conflict often arises from miscommunication or misunderstandings. By learning
effective communication skills, managers can reduce the likelihood of conflict.
This in turn can prevent the risk of disputes, the creation of a blame culture and
Employment Tribunal claims.
It will also help managers identify the root causes of conflict and negotiate winwin
solutions, develop their problem-solving abilities and become more effective
leaders.
Delegates will explore tools and techniques to recognise and tackle conflict
effectively.
Course content
✓ What is ‘conflict’?
✓ Understand common causes of conflict
✓ Dealing with conflict
✓ Responding to challenging behaviours
✓ Communication and conflict resolution
✓ Strategies for managing conflict
✓ How to keep yourself safe in conflict situations
Frequently asked questions
Cancellation fees: 30 + calendar days 0 % of the event fee 20 – 29 calendar days 25% of the event fee plus any costs already incurred 10 – 19 calendar days 50 % of the event fee plus any costs already incurred Fewer than 10 calendar days Full event fee plus any costs already incurred
Please contact training@worknest.com to cancel your booking.
Please contact training@worknest.com for any issues with logging on to your session.
We ask that all attendees log on individually for their session. If you are unable to do this, please contact training@worknest.com.
No.
Logging on by computer / laptop is preferred but the link to join will be accessible by mobile and tablet devices.
A certificate can be requested through your feedback form which is supplied at the end of of the training session.
A Microsoft Teams calendar invite will be shared with you within 48hrs of booking. Please use this link to log on to your session on the day.
Payment by credit card on Eventbrite is preferred. If you need to pay by invoice, please contact training@worknest.com.
No. As part of our finance policy we will also supply an invoice to show payment has been made.