An extra stressor for managers, as we manage through COVID-19, is the thought of having to conduct difficult conversations with your team members remotely rather than face to face. A difficult conversation is difficult enough without introducing additional ‘noise’ into the communication channel.

There are any number of conversations that could give us sleepless nights for example:

• checking in with a team member who seems disconnected from the team

• telling a hard-working colleague they are at risk of redundancy

• leading a discussion about necessary work-place or role changes within your team when you don’t yet have all the answers

During this webinar we will explore what it is that makes difficult conversations difficult and introduce you to a 7-step process that will help you hold every conversation with ease and more confidence.

Find further details of this and our other webinars on our website www.management-learning.co.uk/ourtraining