Managing Difficult Conversations

W﻿e provide hospitality focused courses and events.

Cornwall Hospitality Collective

For back-of-house, reservations, guest services, marketing, and sales teams working in Hospitality.

Seven Stars, Falmouth

This session is discounted for members to £70pp and full price for Associate and non-members at £120pp - invoices will be sent following sign up, if this is not paid, your space will be cancelled. This session has been developed for back-of-house, reservations, guest services, marketing, and sales teams working in Hospitality. The focus is on building confidence, resilience, and skill in handling challenging guest and stakeholder interactions – with a balance of live conversations (phone) and non-live written interactions (email, reviews, social media).The areas covered during this training includes:<ul><li>Mindset and Confidence Foundations</li><li>Core Communication Skills - 3Cs and Active Listening</li><li>Difficult Scenarios Pratice - Live &amp; Written</li><li>Managing Aggression &amp; Building Resilience</li><li>Self Assessment Reflection</li></ul>

Managing Difficult Conversations

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Managing Difficult Conversations

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