Managing Difficult Situations

Civicos Training and Communications CiC

Managing people can be a rewarding but also challenging experience. This course explores ways in which to manage employees fairly.
Often, as a manager, you find yourself in a situation where you have to manage not just the situation but also the emotional input of the people involved. Managed well, these moments can have a positive outcome. But managed poorly or ignored they can be disastrous for staff morale and effectiveness. In this interactive course we look at:
<UL>
<LI>Recognising the warning signs of challenging scenarios</LI>
<LI>Understanding others’ perceptions and expectations</LI>
<LI>Reacting in an appropriate way</LI>
<LI>Techniques for defusing arguments </LI>
<LI>Keeping calm and confident </LI>
<LI>Giving positive criticism and getting feedback</LI>
</UL>
FAQs
Do I have to book using Eventbrite?
No. You can simply contact us at <A HREF="mailto:training@civicostraining.org" TARGET="_blank" REL="nofollow noopener noreferrer">training@civicostraining.org</A> with your name, organisation, billing address and a note of any access issues. We will issue an invoice in advance of your attendance.
What refreshments are served at the training?
Two free rounds of tea, coffee and biscuits are served on arrival and at mid-morning. A sandwich and wraps lunch is served as part of the day.
Is there disabled access?
The venue is fully accessible. There is a flight of stairs at the front of the building, however, so wheelchair access is at the rear. A Civicos staff member can be on hand to assist, as the entry point is not obvious. Please let us know in advance of any access requirements.
What are my transport/parking options getting to the event?
Please refer to the Google info <A HREF="https://www.google.co.uk/maps/dir/''/The+Robertson+Trust,+Bath+St,+Glasgow+G2+4TB/@55.9139635,-4.413881,11z/data=!4m8!4m7!1m0!1m5!1m1!1s0x488844273b4e274d:0xb726f9e9c12c18fe!2m2!1d-4.2607575!2d55.8645023" TARGET="_blank" DATA-MSYS-CLICKTRACK="0" REL="nofollow noopener noreferrer">here</A>  
What can/can't I bring to the event? 
No need to bring equipment or laptop unless we specifically ask in the training descriptor. Pen and paper may be handy for notes.
Is my registration/ticket transferrable?
If you want to transfer to another training course, please contact us with five or more days’ notice at <A HREF="mailto:training@civicostraining.org" TARGET="_blank" REL="nofollow noopener noreferrer">training@civicostraining.org</A>
Do I have to bring my printed ticket to the event?
No need
What is the refund policy?
Civicos Training requires five working days' notice of cancellation. We will always attempt to place you on a later version of the same course, or transfer your booking to another course at no extra cost. However, if you cancel with less than the required notice, we do reserve the right to charge for the full cost of the course

Managing Difficult Situations

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Managing Difficult Situations

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