Question 1

What is your cancellation policy?

Accepted Answer

Cancellation fees:
30 + calendar days	0 % of the event fee 
20 – 29 calendar days	25% of the event fee plus any costs already incurred
10 – 19 calendar days	50 % of the event fee plus any costs already incurred
Fewer than 10 calendar days	Full event fee plus any costs already incurred

Question 2

How do I cancel?

Accepted Answer

Please contact training@worknest.com to cancel your booking.

Question 3

I'm having trouble logging on, who should I contact?

Accepted Answer

Please contact training@worknest.com for any issues with logging on to your session.

Question 4

Can a group of us log on from a meeting room?

Accepted Answer

We ask that all attendees log on individually for their session. If you are unable to do this, please contact training@worknest.com.

Question 5

Will the training be recorded?

Accepted Answer

No.

Question 6

Can I log in from a mobile phone/tablet device?

Accepted Answer

Logging on by computer / laptop is preferred but the link to join will be accessible by mobile and tablet devices.

Question 7

Will I get a certificate?

Accepted Answer

A certificate can be requested through your feedback form which is supplied at the end of of the training session.

Question 8

How do I log on?

Accepted Answer

A Microsoft Teams calendar invite will be shared with you within 48hrs of booking. Please use this link to log on to your session on the day.

Question 9

Am I able to pay by invoice?

Accepted Answer

Payment by credit card on Eventbrite is preferred. If you need to pay by invoice, please contact training@worknest.com.

Question 10

I have paid on Eventbrite but have received a WorkNest invoice. Do I need to pay again?

Accepted Answer

No. As part of our finance policy we will also supply an invoice to show payment has been made.

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