Question 1

Where do we meet our guide?

Accepted Answer

Meeting Point: Outside Chester Picturehouse, Unit 10 Hunter Street, Chester, CH1 2AR
What3Words Location: leaves.cans.picked

Question 2

How much walking will we do?

Accepted Answer

We will walk approximately 2 miles.

Question 3

What should we bring to the event?

Accepted Answer

We recommend you wear suitable footwear for walking and bring a bottle of drinking water. Bottles can be refilled at the various drinking fountains inside New Chester Market. Please wear suitable clothing for the weather and remember sun protection on hot days.

Question 4

Where can we park?

Accepted Answer

The closest car park to the meeting point is: New Market Car Park, Hunter Street, Chester CH1 2AR.

Question 5

Is the venue or planned route fully accessible (without steps, rough ground, steep gradients)?

Accepted Answer

Unfortunately, this route is not  fully accessible. The route may include some steps and sections of the city walls, although it can be adapted for access needs if details are shared in advance.

Question 6

If the route is not fully accessible could an alternative route be offered if requested?

Accepted Answer

Yes. Please email info@chesterheritagefestival.co.uk after booking your tickets and we can arrange with your guide for the route to be adapted.

Question 7

Is this event suitable for children?

Accepted Answer

This event is for fans of spooky stories, heritage hunters and day visitors alike; children aged 9 upwards are welcome.

Question 8

Is this event dog friendly?

Accepted Answer

Unfortunately, we are not able to welcome dogs on this event.

Question 9

What is the cancellation policy?

Accepted Answer

We require at least 48 hours notice of cancellation of tickets to qualify for a refund. Due to costs incurred by Heritage Chester, less than 48 hours notice will make all tickets non-refundable. All ticket purchases include non-refundable service charges.

Midsummer Gothic Guided Tour