Name: Multichannel Roadtrip - Bristol
Start: 2016-11-28T13:00:00Z
End: 2016-11-28T19:00:00Z
Location: M Shed and Bristol Museum & Art Gallery

Multichannel Roadtrip - Bristol

Zendesk builds software for better customer relationships. It empowers organisations to improve customer engagement and better understand their customers. More than 94,000 paid customer accounts in 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia and South America. Learn more atwww.zendesk.com.

Zendesk

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Making Multichannel Support Simple and Successful 
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Email. Phone. Chat. Messaging. SMS. Customers want to connect with companies over a variety of channels. And regardless of channel, they expect a seamless experience. Join us to learn more about how businesses are improving the experience for their customers with an integrated multichannel approach.
During this event, we’ll cover: ● Industry trends related multichannel support ● How to think about which channels to add next and get started quickly ● How other businesses are improving agent productivity and customer satisfaction with a more seamless support experience ● Tips and tricks for support leaders to successfully manage multiple channels
 
AGENDA 
13:00 Registration and coffee
13:30 - 14:30 Introduction to Making Multichannel Support Simple and Successful
14:30 - 14:50 Break
14:50 - 15:45: Round Table Discussion - Challenges and Benefits of Channels
15:45 - 16:00: Break
16:00 - 16:30: Closing Remarks/Key Takeaways
16:30 - Happy Hour

Multichannel Roadtrip - Bristol

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Multichannel Roadtrip - Bristol

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