You are invited to the newest installation of the Data Science Masterclass on 5th September 2018,

Join The OR Society's Analytics Network, UCAS and the IMA for an exciting data science masterclass delivered by Dr Gilbert Owusu. Dr Owusu, is the Head of Practice, Business Modelling & Operational Transformation at BT Technology, Service & Operations.

Talk Title:

Leveraging AI Technologies for Delivering Better Service Outcomes

Talk Abstract:

AI provides an opportunity for products and services to become smarter and more responsive to customer needs, an extremely important factor for any service organisation such as a Telco. BT has been using AI for many years both in its products and services as well as in its systems and networks. We see a range of applications for introducing smarter technologies which can increase automation and better tailor products to customer needs. AI underpins many of the company’s processes. The company was the first European Telco to use AI techniques in workforce scheduling in the 1990s, to maximise the efficiency of our workforce. Since then we have extended the use of AI across workforce and resource management in BT. Other applications of AI include service level prediction where we use data mining and machine learning techniques to enhance the decision making process for delivering better customer experience.

Please note that all attendees must register in advance.

Refreshments will be provided at this event which starts at 18:00. This event will be held at at the UCAS head offices in Chelthenham. For directions to the venue and travel advice, please consult this map (PDF). Parking is available but limited and must be pre-booked.

If you would like more information, please contact event organiser Andy Harrison at iam.andyharrison@gmail.com.