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Omni-channel Customer Experiences | Myth, Magic or Method?


Wednesday, 2 November 2016 from 10:00 to 15:00 (GMT)

Omni-channel Customer Experiences | Myth, Magic or...

Registration Information

Type End Quantity
VIP Customer Experience Professional 1 Nov 2016 Free  

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Event Details

No brand gets worshipped by accident – there is a lot of work that goes into wooing and retaining customers. And new industry buzz words keep everyone uncertain as to what the most effective path to customer satisfaction might be.

I know you're busy, so I'll keep this short: You are invited to a customer experience event with a twist.

We don’t do boring, which is why we’re hosting it in a quirky venue with a different theme. But the message is serious - There is no ‘one’ thing to get the customer experience equation right.

Key speaker:
Megan Neale

Megan Neale is well-known and respected for her industry expertise in working for Unilever as Global Head of Consumer Engagement Centres and previously HGS, part of the multi-billion dollar Hinduja Group. She has spent over two decades assisting some of the world’s most recognised brands build successful customer engagement solutions.

Why should you attend?

  • Network with brands such as YBS Group, Benenden and Dixons Carphone Warehouse
  • Participate in a workshop focussed on the key challenges faced within the industry
  • Stay competitive and stay ahead by examining the latest CX technology innovations such as APIs and chatbots


10:00 - 10:15 Registration

10:15 – 10:20 Welcome

10:20 – 11:05 Omni-channel Customer Service | Debunking the hocus pocus

11:05 – 11:15 Q & A session

11:15 – 11:30 Break

11:30 – 12:15 Chatbots, APIs – Thriller or thrilling views to the future

12:15 – 12:30 Q & A session

12:30 – 13:15 Lunch with a mysterious twist

13:15 – 14:00 Workshop session – What should an omni-channel strategy look like?

14:00 – 14:15 Break

14:15 – 14:30 Conclusion

14:30 Networking / Exploring Museum



What are my transport/parking options getting to the event?

The Museum is next to St. James's Hospital, 2 miles to the North East of the city centre.
By Bus - Frequent bus services run from Leeds city centre. Numbers 16, 42, 49, 50, 50A, 61 all stop outside the Museum.

By Car - From M621 follow signs for York (A64) then follow the brown tourist signs. From the North, take the A58 towards the city, and then follow the brown tourist signs.

Where can I contact the organiser with any questions?

Please phone Synthetix on 01279 5555 80 and ask to speak to the Marketing Manager.

Is my registration/ticket transferrable?

Unfortunately, no

Do you have questions about Omni-channel Customer Experiences | Myth, Magic or Method?? Contact Synthetix

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When & Where

Thackray Medical Museum
141 Beckett Street
LS9 7LN Leeds
United Kingdom

Wednesday, 2 November 2016 from 10:00 to 15:00 (GMT)

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Synthetix is a SaaS customer service vendor of FAQ web self-service, live chat, virtual agents, email management, intelligent web forms and social media, for websites, contact centres, mobile and social networks.

  Contact the Organiser
Omni-channel Customer Experiences | Myth, Magic or Method?
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