Question 1

Where are you based?

Accepted Answer

Our studios are located within Broad St Mall. You can find us on the first floor. We are the last unit before the toilets and exit to the carpark. If you get lost please ask any Broad St Mall security guard and they will direct you.

Question 2

If I cannot make my paid workshop, can I transfer my ticket to another event or get a refund?

Accepted Answer

We offer refunds if you contact us at least 7 days before the event. After this, they are unavailable. Within 48 hours, you can ask about our waiting list, and we’ll try to transfer your ticket. As a charity, we keep ticket prices low and offer ‘pay what you can’ and donation option

Question 3

How can I find out more about Jelly?

Accepted Answer

Sign up to our newsletter - www.jelly.org.uk/newsletter

Question 4

Can I arrive early?

Accepted Answer

Please arrive no earlier than 5 minutes before the workshop to allow our host time to set up and create a welcoming space. If you'd like to see the space beforehand, we can provide photos or arrange a visit. We want you and your family to feel comfortable and excited about the experience!

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