Preparing for Difficult Conversations

Angie Vaux

We all have to deal with uncomfortable situations at work. This could be telling a client that a project is delayed, handling a disagreement with a colleague or dealing with performance-related issues.Instigating a difficult situation can feel daunting, especially when the stakes are high and we’re unsure as to how the discussion will be received.Tackling difficult conversations at an early stage can help prevent situations from escalating, and can help maintain a good working relationship with colleagues.In this interactive panel discussion with seasoned leaders, we’ll be covering best practices and practical strategies on:* When and how to have difficult conversations at work* How to manage the exchange so it goes as smoothly as possible* How to develop the right skills, mindset and behaviours to handle the conversation effectively to deliver a successful conclusion.Whether you’re an individual contributor or a leader, this panel discussion will provide some useful strategies which can be used where a difficult conversation is anticipated.Meet the panellists:<ul><li>Morgan Lewis | Sr. People Operations Manager, GBG</li><li>Morta Tyree | Technical Program Manager, Monzo</li><li>Caris Young | Talent Acquisition Lead, Gousto </li></ul>Moderated by:Angie Vaux | Founder &amp; CEO, Women in Tech forumABOUT OUR PLATINUM SPONSOR | ADOBEAdobe is changing the world through digital experiences. We help our customers develop and deliver high-impact experiences that differentiate brands, build loyalty and drive revenue across every screen, including smartphones, computers, tablets and TVs. Adobe content solutions are used daily by millions of companies worldwide— from publishers and broadcasters, to enterprises, marketing agencies and household-name brands. Building on our established design leadership, we enable customers not only to make great content, but to manage, measure and monetize it for maximum impact.Adobe.comABOUT OUR GOLD SPONSOR | SAP CONCUR We make it possible for businesses to reinvent travel, expense, and invoice management, simplify everyday processes, and provide employees with better experiences.www.sapconcur.co.ukABOUT OUR SILVER SPONSOR | FULLSTORYThe FullStory Services utilise a powerful script that creates a new level of ease for website owners to understand the usability of their websites. Website owners who use FullStory Services can watch a DVR-like video playback of user sessions on their website, enabling meaningful insight into their users’ experience, as an effective way to identify usability problems and other areas for improvement. FullStory exists to make the web better for end-users, and it is only available to websites that share that goal. www.fullstory.comABOUT OUR SILVER SPONSOR | CONTENTSQUAREContentsquare delivers the power to make the digital world more human. Its AI-powered platform provides rich and contextual insight into customer behaviours, feelings and intent — at every touchpoint in their journey — enabling businesses to build empathy and create lasting impact. https://contentsquare.comABOUT OUR SILVER SPONSOR | AMPLITUDEAmplitude is the global leader in Digital Optimization. More than 1,000 customers, including 23 of the Fortune 100, rely on Amplitude to help them innovate faster and smarter by answering the strategic question: &quot;How do our digital products drive our business?&quot; The Amplitude Digital Optimization System makes critical data accessible and actionable to every team — unifying product, marketing, developers, and executive teams around a new depth of customer understanding and common visibility into what drives business outcomes. Amplitude is the #1 leader in product analytics. Learn how to optimize your digital products and business at www.amplitude.comABOUT OUR SILVER SPONSOR | STASHStash is a personal finance app that can help anyone improve their financial life.From budgeting to saving for retirement, Stash unites banking, investing, and advice all in one app that helps over 6 million reach their financial goals–all for one low monthly price.https://www.stash.com/ABOUT OUR SILVER SPONSOR | MONZOMonzo is a digital bank here to make money work for everyone. We believe in an alternative to the banking of the past, and we&#x27;re here to solve problems rather than just sell financial products. Now nearly 6 million people in the UK are using us to spend, save and manage their money.https://monzo.comABOUT OUR SILVER SPONSOR | GBG GBG are the experts in digital location, identity and managing fraud risk and compliance. Helping organisations across the globe eliminate customer friction and fraud from their digital experiences. GBG develops and delivers digital identity, address verification, fraud prevention and compliance software to businesses globally. https://www.gbgplc.com/en/ABOUT OUR SILVER SPONSOR | SAMSARASamsara is the pioneer of the Connected Operations Cloud, which allows businesses that depend on physical operations to harness IoT (Internet of Things) data to develop actionable business insights and improve their operations. Samsara operates in North America and Europe and serves tens of thousands of customers across a wide range of industries including transportation, wholesale and retail trade, construction, field services, logistics, utilities and energy, government, healthcare and education, manufacturing, and food and beverage. The company&#x27;s mission is to increase the safety, efficiency, and sustainability of the operations that power the global economy.www.samsara.comABOUT OUR BRONZE SPONSOR | WATERSHEDWatershed is the all-in-one software platform for companies to run a high-impact climate program. Businesses like Spotify, Airbnb, Doordash, and Twitter use Watershed to measure their emissions, execute on a strategy to reduce them, and report on climate progress to stakeholders and regulators. Watershed is comprised of technologists, climate experts, and entrepreneurs, and is backed by Sequoia, Kleiner Perkins, and Al Gore, among others.https://watershed.com/en-GBABOUT OUR BRONZE SPONSOR | ULTIMATEImagine a virtual customer support agent that works 24/7, speaks 109 languages, and instantly and intelligently gives customers the answers they’re looking for. You don’t need to imagine because that’s Ultimate - the world’s most powerful virtual agent platform. With hubs in Berlin, London, Helsinki and New York, 130 employees from over 37 nationalities, we&#x27;ve got lots of opportunities for everyone who want to take a career-accelerating leap into an epic deep tech product.https://www.ultimate.aiABOUT OUR BRONZE SPONSOR | AIRTABLEAt Airtable, we enable teams to build solutions that perfectly fit their needs, whether they&#x27;re herding cattle or filming a blockbuster movie. Their powerful, visual platform helps companies like Netflix, Shopify and GitHub connect all their data, workflows and teams in a single source of truth. https://www.airtable.comABOUT OUR BRONZE SPONSOR | HIGHSPOTHighspot helps companies worldwide improve the performance of their sales teams by turning strategic initiatives into business outcomes. Our unified sales enablement platform gives revenue teams a single solution to elevate customer conversations and drive repeatable revenue, bringing together native content and guidance, training and coaching, and engagement intelligence – all supported by actionable analytics. www.highspot.comABOUT WOMEN IN TECH FORUMWomen in Tech forum is a membership and coaching platform to help women accelerate and grow their career in tech. Founded by Angie Vaux, a tech industry veteran of 20 years and winner of the &#x27;10 Most Impactful Women in Tech 2021&#x27;, the Women in Tech forum platform provides women at every stage of their career the opportunity to learn best practices from senior role models, network with peers and learn practical strategies on how to achieve their full potential.www.womenintechforum.comRECORDINGSThis event will be recorded and photographs will be taken. By purchasing the ticket, you are consenting to the recording and photographs being published. Please direct any questions to info@womenintechforum.com

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Preparing for Difficult Conversations

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Preparing for Difficult Conversations

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