Teamwork in healthcare: A close-up view of the frontline

UCL Institute of Education

Jeremy Bentham Room

This lecture explores how health professionals work together. It pulls together a decade of observational research of teamwork in operating rooms and intensive care units, highlighting ways in which health professionals engage in concerted efforts to accomplish day-to-day clinical tasks. It draws attention to social practices that facilitate cooperative interventional action, such as the placing of team members around the patient, the mobilisation of attention, monitoring and reading of each other’s bodily conduct and course of action, joint inspection and reading of the patient’s body, passing of objects, calibration of understanding, recruitment and provision of assistance, instruction for action and decision making. The account of these practices is inspired, foremost, by the works of Erving Goffman, Charles Goodwin, and Gunther Kress, who each have developed a rich conceptual apparatus for describing -and thus for scrutinising and appreciating- the fabric of everyday social activity and the range of material forms that people deploy -vocal, verbal, gestural, and so on- in making meaning, achieving shared understanding, and accomplishing practical tasks. In so doing, the lecture offers insight in some of the less well documented challenges that healthcare professionals encounter as they engage in frontline action, demanding ongoing improvisation. It concludes by suggesting that the kind of micrological understanding of cooperative action demonstrated in this lecture ought to be a mandatory component in the evidence base for improving healthcare.See below for the youtube live stream. Register for an online ticket for reminders and to be notified when the final version is released. Speakers- Prof Jeff Bezemer- Prof Carey Jewitt- Prof Roger Kneebone- Prof Li WeiFor more information about UCL's privacy policies and how UCL uses your data, please see the <a href="https://www.ucl.ac.uk/legal-services/privacy/general-privacy-notice" target="_blank" data-msys-clicktrack="0" rel="nofollow noopener noreferrer">UCL privacy notice.</a>

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Teamwork in healthcare: A close-up view of the frontline

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