Remote Triage in Primary Care, Cheshire & Merseyside CPD ONLY

Course Outline;

This course will provide healthcare professionals (eligibility criteria listed below) with the tools to conduct telephone triage. You will learn how to conduct history taking and take essential observations in a remote setting. You will also consider safe patient management and how to triage patients via remote consultations.

Giving telephone advice is an important and sometimes demanding role. This course will take the participant through the stages of development and practice. Training will provide the skills required to set up and run a telephone triage system, and will centre around telephone triage and it's complexities.

Aims:

• Gain knowledge and awareness for carrying out appropriate, cost effective and safe triage
• Improve confidence in telephone triage by developing a call structure
• Develop an awareness of the communication and questioning skills require
• Discuss and practice safe and comprehensive history taking within a telephone triage context to ensure the most appropriate outcome
• Explore legal issues of telephone assessments including confidentiality, documentation and safety netting

Outcomes:

• The risks with remote triage - advantages & disadvantages
• Historical context
• Preparation of call - start, during, end/closure
• Safeguarding
• Inequalities
• The outcomes of remote consultations, safety netting and documentation
• Develop competence in telephone triage skills
• Understand how to categorise the urgency of the patient's concerns

THIS TRAINING IS FOR THOSE WHO QUALIFY FOR CPD WHITHIN CHESHIRE & MERSEYSIDE PRIMARY CARE TEAMS ONLY.

You will be required to give details of your NMC number and Practice/PCN name.

The following Primary Care staff are eligible for CPD funding: All registered Nurses , Midwives , Art Therapists , Drama therapists , Music therapists , Chiropodists/podiatrists , Dietitians, Occupational therapists , Operating Department Practitioners , Orthoptists , Osteopaths , Paramedics , Physiotherapists , Prosthetists and Orthotists, Radiographers , Speech and language therapists.

Will be free to book and attend but the cost (£75) will be taken out of your £333 CPD Allowance for this year. Charges for inappropriate roles will apply.

All sign up information supplied will be shared with the training provider for attendance purposes.