ResCon 2020

HMRC User Research Conference 2020

Apologies the conference registration has closed . Please contact: emma.aldred@digital.hmrc.gov.uk

<p>ResCon, the HMRC user research conference, returns for its third year in September 2020.</p><p>It will be a week of  virtual presentations focusing on user-centred design, wellbeing and accessibility. It will feature a variety of interactive workshops focusing on practical skills and techniques that you can sign up to. Please <a href="https://docs.google.com/document/d/1JrflIgIImhgtGkMd1Zz5QlCeYRW_soEdS3Xe8BEUQxg/edit?usp=sharing" target="_blank" data-msys-clicktrack="0" rel="nofollow noopener noreferrer">click this link </a>to get more information on the workshops. <strong>*Please note: Training taster workshops are for civil servants only. </strong></p><h3>Agenda</h3><h3>Monday 7th Sep </h3><p>Morning </p><ul><li><strong>Shila Odedra:  User Research Profession Lead:  </strong>Welcome to ResCon 2020</li><li><strong>George Papatzanis: Head of User Research, Digital Inclusion &amp; Standards</strong>: Welcome &amp; Introductions</li><li><strong>Keynote Speaker: Sim Wishlade :  </strong>I’m 95% confident I’m right - &quot;data says otherwise&quot;</li></ul><p>Afternoon</p><ul><li><strong>Workshops </strong> </li></ul><h3>Tuesday 8th Sep: </h3><ul><li><strong>Kathy Neuss:  User Research Profession Lead: </strong>Welcome to Day 2</li><li><strong>Angela MacDonald</strong> : <strong>HMRC</strong> <strong>Deputy Chief Executive &amp; Second Permanent   Secretary: </strong>Wellbeing</li><li><strong>Keynote Speaker: Grace Sivey: </strong>Health, Safety and Well-being</li><li><strong>Keynote Speaker: Barbara Harvey</strong> : Accenture’s Mental Health Allies</li></ul><ul><p>Afternoon</p></ul><ul><li><strong>Workshops </strong></li></ul><h3>Wednesday 9th Sep:</h3><p>Morning </p><ul><li><strong>Jon Rimmer:</strong> <strong>User Research Profession Lead: </strong>Welcome to Day 3</li><li><strong>Keynote Speaker: Idean: </strong>Planet centered design: how to take responsibility for making positive change</li></ul><p>Afternoon</p><ul><li><strong>Workshops </strong>- Afternoon  </li><li><strong>Keynote Speaker: Indi Young: </strong>How to remove bias from your services</li></ul><h3>Thursday 10th Sep: </h3><p>Morning </p><ul><li><strong>Mike Quek: User Research Profession Lead: </strong>Welcome  to Day 4</li><li><strong>Keynote Speaker: Molly Watts: </strong>The importance of inclusive design</li></ul><p>Afternoon</p><p><strong>Workshops </strong></p><h3>Friday 11th Sep: </h3><p>Morning </p><ul><li><strong>George Papatzanis: Head of User Research, Digital Inclusion &amp; Standards</strong>: Welcome to Day 5</li><li><strong>Keynote Speaker: Simone Giovanni Ferraro: </strong>Please, stop designing for users</li><li><strong>Keynote Speaker:  Mark Curtis: </strong>Experience Design in Never Normal Times</li><li></li></ul><p>Afternoon</p><ul><li><strong>Antony Collard:</strong> HMRC Director of Strategy, Design, Architecture &amp; Innovation</li><li><strong>User Research Awards  </strong></li><li><strong>Coffee Roulette</strong></li></ul><p></p><h3>Instructions </h3><p>Please register and reserve your ticket for ResCon by 1st September 2020. </p><h3>Please include your home address when registering if you would like to receive a ResCon pack. </h3><p>There are limited spaces in the workshops so register and reserve your place no later than the 1st September 2020. </p><p>If you have any questions or specific needs please contact Emma Aldred by email at emma.aldred@digital.hmrc.gov.uk </p><h3>See you at ResCon 2020!</h3><p></p>

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