Response Repairs Service User Group

Bristol City Council Tenant Participation Team work to engage, involve and empower residents to have their say on how our housing services are delivered and managed. We provide a range of online and in-person opportunities for tenants and leaseholders to participate, feedback and collaborate. Contact us to get involved.

Bristol City Council - Tenant Participation

Response Repairs Service User Group
Meets bi-monthly on the last Thursday of each month and alternates with the Planned Programme Service User Group. Managed by Zara Naylor of the Response Repairs Team.About service user groups
Service User Groups are groups where tenants and leaseholders can meet and discuss issues about the management and delivery of our landlord services with the Service Managers.

What service groups are there
Estate Services Service User Group
Planned Programme Service User Group
Response Repairs Service User Group
Purpose of service user groups
To look at issues relating to the way specific housing services are delivered.
To agree how tenants and leaseholders will be consulted and involved where changes to the service are proposed.
To commission reviews, mystery shopping exercises, focus groups and other consultation initiatives where new policies are being considered.
To monitor service trends, performance information and to work with staff to identify solutions to any issues arising.

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Response Repairs Service User Group

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Response Repairs Service User Group

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