The power of service patterns: are they the future of scalable services?

Service Patterns have the potential to scale seamless, efficient, and user-friendly services. By leveraging proven blueprints, we can design smarter interactions, avoid common pitfalls, and build on the lessons learned by others.

But beyond the buzz, what’s the real impact? Where have Service Patterns been successfully implemented? Do they truly drive value, and can they scale across different industries?

Join our expert panel in person for a Services Week '25 breakfast as they share real-world experiences, hard-earned insights, and the challenges of putting Service Patterns into action. Whether you’re a designer or policymaker, this conversation will give you fresh perspectives on shaping better services for the future.

Expect insightful discussions, real world examples, and practical takeaways!

// This event is in-person at TPXimpact office in Aldgate, London //

Our panel

Nikola Goger
Head of Design at the Ministry of Justice

Martin Ford Downes
Lead Service Designer for Prisons Digital at the Ministry of Justice

Jaskiran Kang
Head of service and organisation design at TPXimpact

Amy Ricketts
Head of Service Design at Barnados

Jeanette Clement
Head of Service Design at EE

Agenda

08:30 - 09:00 Registration, breakfast and networking

09:00 - 09:15 Show and tell

09:15 - 09:45 Panel discussion

09:45 - 10:00 Q&A

10:00 - 10:30 Coffee and networking

// This event is only open to people who work in or with the public sector. //

// This event is in-person at TPXimpact office in Aldgate, London. //

Service Patterns: building consistent and repeatable services at scale