The AI challenge: How to deliver transformation that serves people

It’s one thing to talk about AI transformation - it’s another to make it happen. Success requires more than technology; it demands trust, leadership, ethical design, and a relentless focus on human needs.

In our online panel discussion, we’ll bring together senior voices and business leaders from government, private sector, and experts in AI and transformation, to explore how organisations are turning AI ambition into reality.

Our panellists will share how they’re delivering responsible, people-centred AI transformation in practice - from embedding ethics and accountability into decision-making, to building cultures that enable innovation and trust.

Through real-world examples and lessons learned, we’ll examine how leaders are overcoming barriers such as governance challenges, data complexity, and organisational change, while seizing the opportunities AI presents to enhance potential.

Whether you’re defining your AI strategy or scaling transformation across complex systems, this session will offer practical insights, strategic guidance, and inspiration to shape your next steps.

Join us to discover how vision becomes reality and how people-centred AI transformation is being delivered at scale across sectors.

CCMonth 2025 - Beyond the AI hype: Putting people first

AI is everywhere right now. Organisations are rushing to implement solutions, and embed it within their operations. But real success isn’t about speed, or even scale, it’s about impact.

It’s about whether transformation is responsible, human-centred, and genuinely making a difference.

CCMonth 2025 is a month-long programme, brought to you by Sopra Steria, Sopra Steria Next and CXPartners, that is dedicated to exploring how organisations can move beyond the hype and make people the focus of AI transformation.

Through a series of expert-led webinars, a resource hub packed with thought leadership, practical tools and insights, and the launch of our customer and citizen centricity assessment, we’ll help leaders understand what people-first transformation looks like - and how to make it happen.

If you've come along to Customer Centricity Month before, you might have noticed a slight change to the name for the programme - from Customer Centricity Month to CCMonth. Stay tuned to hear more about that!

Join us this November to discover how putting people at the heart of AI today will build purpose driven organisations of tomorrow.