Cranfield School of Management invites senior managers and directors in marketing, strategy and technology to participate in a complimentary networking event on the evolution of the customer experience in the digital era.

The event will take place at exclusive Tramp Members Club, featuring a blend of keynote speeches from senior customer leaders and networking sessions. A great opportunity to meet with subject experts and network with peers interested in customer experience and organizational change.

Agenda

18:30 Welcome Reception

19:15 Keynote Speeches

Nick Fleetwood (Director of Strategy and Analytics at Oracle)

"The evolution of CX Strategy in the digital world"

Ian Di Tullio (Senior Vice President at AccorHotels & distinguished Cranfield Alumnus)

"Aligning the organization around the customer experience"

20:00 Networking Session (canapés + drinks will be served)

21:00 Stay in for club entertainment

N.B. this is a complimentary event aimed at senior managers and directors with an interest in CX and Organisational Transformation