Trauma Informed Practice (Informed Level)

Develop your understanding of trauma & build confidence & skills to create safe, supportive & empowering interactions within housing service

The West Lothian Trauma Board is committed to supporting a trauma-informed workforce across all services. As part of Scotland's National Trauma Transformation Programme (NTTP), we offer Trauma-Informed (Informed Level) Training for housing staff.

Housing staff play a vital role in supporting individuals and families who may have experienced trauma and adversity. This training helps staff develop an understanding of the prevalence and impact of trauma, and how experiences of trauma can influence behaviour, communication, relationships and engagement with services.

Designed for staff across all housing roles, the programme provides practical knowledge and skills to support safe, respectful and compassionate interactions with tenants. Participants will build confidence in responding to distress, understanding people's experiences, and creating environments that promote safety, trust, choice, collaboration and empowerment.

The training aligns with the NTTP Training Framework and supports West Lothian's ambition to develop trauma-informed and responsive services. By strengthening staff knowledge and confidence, the programme helps ensure that people accessing housing services experience interactions that are understanding, supportive and focused on building positive outcomes.

Key benefits for housing staff include:

• Increased understanding of trauma and its impact on individuals and families.
• Greater confidence in responding to people experiencing distress or crisis.
• Improved communication and relationship-building skills.
• Increased awareness of how to reduce the risk of re-traumatisation.
• Enhanced ability to promote safety, trust, choice, collaboration and empowerment.
• Support for reflective practice and staff wellbeing.

If staff would like any further information please contact westlothiantraumaboard@westlothian.gov.ukThis training is suitable for all housing staff and forms part of West Lothian's commitment to creating trauma-informed workforces, organisations and systems.

9th Nov 9.30 - 12 noon Civic Centre CR 4 20 people

12th Nov 9.30 - 12 noon Civic Centre CR 2 15 people

16th Nov 1pm - 3.30pm Civic Centre CR 3 25 people

18th Nov 9.30 - 12noon Civic Centre CR 15 people