Turning Incidents into Insights: Building a Resilient Engineering Culture

Join us for an electrifying session of innovation at our state-of-the-art Glasgow Technology Centre on Tuesday 27th May, as part of Glasgow Tech Week 2025.

Imagine if every tech incident and support ticket was viewed as an opportunity for growth rather than a setback.

In this session, we'll explore how incorporating Site Reliability Engineering (SRE) practices into your engineering culture can revolutionize your team's approach to reliability and continuous improvement. SRE is a discipline that applies software engineering principles to infrastructure and operations problems, aiming to create scalable and highly reliable software systems.

We'll delve into the significance of Service Level Objectives (SLOs) and Service Level Indicators (SLIs) in assessing service health. SLOs are specific goals set for system performance, while SLIs are metrics used to measure how well the service is performing against those goals. By leveraging these tools, your team can prioritize effectively and resist external pressures.

Additionally, we'll discuss the importance of transparency around incidents and issues—not only for your team's development but also for fostering trust with stakeholders and customers. Discover how embracing incidents and feedback can refine your processes, enhance your services, and cultivate a resilient, customer-centric engineering culture.