Ultimate Customer Experience Workshop
A half day workshop of real‑world tools to elevate experience, reduce friction and improve lifetime value in central Manchester.
Customer expectations are rising faster than ever and brands that deliver exceptional, seamless, personalised experiences are winning loyalty, market share, and longterm profitability.
This half day event is a deep dive into the strategies, technologies, and behaviours that define world class customer experience in 2026.
You’ll learn from CX leaders working inside major retail brands, academics specialising in consumer psychology, fractional experts with multi-brand insight, and specialists in CRM, customer service, logistics, UX, and personalisation.
This event is perfect for professionals across fashion, FMCG, luxury, health & beauty, home & lifestyle, and consumer electronics who want to elevate their customer experience strategy and improve day-to-day execution.
Tickets
Brands, Retailers & Accademics: £49.46 incl. £4.46 Fee
Vendors & Industry Suppliers: £107.96 incl. £8.96 Fee
Members of The Fashion Network or the Ecommerce Club may apply for a complimentary ticket by requesting a discount code at editor@thefashionnetwork.co.uk.
A limited number of vendor, academic and student tickets are available.
Topics We’re Aiming to Cover
- The psychology of modern consumer expectations
- AI driven personalisation & predictive customer journeys
- Omni channel experience design
- Customer service transformation & automation
- Building loyalty through CRM & lifecycle marketing
- Post-purchase experience: delivery, returns & communication
- UX/UI best practice for ecommerce
- Customer feedback loops & voice-of-customer programmes
- Reducing friction across the customer journey
- Data-driven segmentation & behavioural insights
- The role of community & brand advocacy
- Customer experience for international markets
- Accessibility & inclusive design
- Measuring CX impact: KPIs, dashboards & frameworks
- The future of customer loyalty in a cookie-less world
Who Should Attend?
- CX leaders
- Ecommerce managers
- CRM teams
- Digital product owners
- Brand marketers
- Founders
- Senior retail professionals
Interested in speaking at this or any other of our events? Please contact editor@thefashionnetwork.co.uk
If you’re interested in sponsoring, please email editor@thefashionnetwork.co.uk.
Our full events privacy policy is available here.
Line-up
Alex Green
Fractional Ecommerce Director and Investor & Co-Founder at Players Couture
Dr Courtney Chrimes
Lecturer and Researcher in Digital Fashion Marketing at The University of Manchester
Lucy Norris
Live Commerce Expert & Presenter
Melanie Mckay
Jennifer Bailey
Founder & Director at Calla Shoes
Steve Webster
Ecommerce / Digital Commerce Director & Board Advisor
Good to know
Highlights
- 4 hours
- In-person
Refund Policy
Location
Shoosmiths Offices, The XYZ Building
2 Hardman Boulevard
Spinningfields Manchester M3 3AZ
How do you want to get there?
Agenda
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Registration, tea, coffee & pastries
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Introduction
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