Services Week 2023: Understanding failure demand using Citizens Advice data

HMRC

Come along and explore how we can use third-party data to better understand users and their unmet needs.

It&#x27;s been <a href="https://gds.blog.gov.uk/2018/01/10/working-with-citizens-advice-and-its-amazing-data/" target="_blank" data-msys-clicktrack="0" rel="nofollow noopener noreferrer">5 years since </a>the <a href="https://public.tableau.com/app/profile/citizensadvice/viz/AdviceTrendsJan2023/Cover" target="_blank" data-msys-clicktrack="0" rel="nofollow noopener noreferrer">Advice Trends dashboards</a> were originally created. This session will look back on why these dashboards were originally created, provide examples of use and invite feedback on how we can make further improvements to the data and how it&#x27;s shared within government departments.No previous knowledge is needed, but we encourage you to take a look at the <a href="https://public.tableau.com/app/profile/citizensadvice/viz/AdviceTrendsJan2023/Cover" target="_blank" data-msys-clicktrack="0" rel="nofollow noopener noreferrer">dashboards</a> before the session so you can suggest improvements based on the needs of your project.Your hosts for this session will be: Lorna Tang(HMRC) and Pete Watson(Citizens Advice)

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Services Week 2023: Understanding failure demand using Citizens Advice data

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Services Week 2023: Understanding failure demand using Citizens Advice data

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