Understanding the NHS

Audience: Administration and Reception staff

This workshop is designed specifically for receptionists working in the primary

care sector.

This workshop will introduce the overall receptionist programme as well as

bringing delegates up to date with local and national developments within the

primary care sector of the NHS.

The workshop will provide knowledge and information on the structure of both

the local and national NHS as well as focusing on the work of the CCG and the

Care Quality Commission and how services are developing.

The topics that will be covered include;

• Welcome and Introductions

• Course administration

• Overview of the five module programme

• The NHS: history and background

• National and Local NHS Structures

• Where and how services are delivered

• Who’s who in the primary health care team

• Who does what in the wider NHS

• CQC regulation

• GPs as independent contractors

• Duties of a Doctor

• GMS, PMS Contracts

• Quality services

• Session summary and final questions

• Preparation for the next session

Course Provider: First Practice Management