Understanding the NHS

Tower Hamlets Training Hub

<h3><strong>Audience: Administration and Reception staff</strong>
</h3><h3>This workshop is designed specifically for receptionists working in the primary 
</h3><h3>care sector.
</h3><h3>This workshop will introduce the overall receptionist programme as well as 
</h3><h3>bringing delegates up to date with local and national developments within the 
</h3><h3>primary care sector of the NHS.
</h3><h3>The workshop will provide knowledge and information on the structure of both 
</h3><h3>the local and national NHS as well as focusing on the work of the CCG and the 
</h3><h3>Care Quality Commission and how services are developing.
</h3><h3>The topics that will be covered include;
</h3><h3>• Welcome and Introductions
</h3><h3>• Course administration
</h3><h3>• Overview of the five module programme
</h3><h3>• The NHS: history and background
</h3><h3>• National and Local NHS Structures
</h3><h3>• Where and how services are delivered
</h3><h3>• Who’s who in the primary health care team
</h3><h3>• Who does what in the wider NHS
</h3><h3>• CQC regulation
</h3><h3>• GPs as independent contractors
</h3><h3>• Duties of a Doctor
</h3><h3>• GMS, PMS Contracts
</h3><h3>• Quality services
</h3><h3>• Session summary and final questions
</h3><h3>• Preparation for the next session
</h3><h3><strong> Course Provider: First Practice Management</strong></h3>

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Understanding the NHS

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Understanding the NHS

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