Universal Credit: When Things Go Wrong

Universal Credit When Things Go Wrong: Sanctions, Deductions and Hardship Payments

Universal Credit can be difficult to navigate, especially when things go wrong. From sanctions and deductions to financial hardship and reduced payments, many claimants face unexpected challenges that can quickly lead to crisis.

This free 1-hour webinar will explore some of the most common problems people experience with Universal Credit, including why sanctions happen, how deductions affect payments, and what support may be available through hardship payments and other assistance. Using practical examples and real-life scenarios, we’ll help attendees better understand the system and how to support people when difficulties arise.

Perfect for frontline staff, advisers, support workers and anyone wanting to build confidence around Universal Credit issues.

📅 Date: Thursday 16th July 2026

🕑 Time: 2:00 PM – 3:00 PM

📍 Location: Online via Teams. Please register to get the link.

Learning Objectives

What We Will Cover
- Common reasons Universal Credit claims can go wrong
- Understanding Universal Credit sanctions and how they work (including rates)
- What to do if someone has been sanctioned
- Managing affordability and identifying financial hardship
- Hardship payments: who can get them and how they work
- Practical case studies and examples of common Universal Credit sanction issues

** Especially, join our Q&A session with our expert.