User-centred design is a core concept of the digital transformation and Modern Civil Service agenda: at the end of the day, it is the citizens we all work for and should be aiming to satisfy.
Join us at this spotlight webinar to learn how user-centred design helped DVSA (Driver and Vehicle Standards Agency) to make the driving theory test accessible for the British Sign Language (BSL) users.
This is an inspirational story of delivering a huge improvement to a public facing service, challenging understanding of digital accessibility and adapting research approaches to be inclusive.
This webinar will be of particular use to Senior Civil Servants, but everyone with a public service email is welcome to attend.
