Using Gamification to Drive Agent Engagement & Performance

Time:
Registration 09:00
Event 09:30 - 12:00

Location: 
29 Private Members Club
Royal Exchange Square
Glasgow
G1 3AJ

Cost: Free

Gamification has become a significant component in the contact centre technology ecosystem for improving agent satisfaction, productivity, compliance and performance. 

Join us for this free seminar on Tuesday 21st August at 09:30 as contact centre gamification guru, Nikki Quinn shares her approach to using contact centre solution data with gamification software to achieve the desired results. 

At this seminar, you will learn:

• How to use gamification strategies to align your business objectives with agent activity
• Methods used to create equity across disparate groups of agents
• How to engage the agents to self-evaluate behaviours
• How to motivate across the generational spectrum of employees
• Methods to hold Supervisors accountable and ensure that they stay highly engaged

Guest Speaker: Carolyn Blunt, Ember Real Results
Title: Don’t Neglect the Humans

For contact centre managers, one of the biggest challenges is keeping their people motivated and engaged whilst still maintaining performance against often conflicting call centre metrics and efficiency targets. As an expert in both contact centres and people performance Carolyn will discuss how organisations can make best use of modern thinking in relation to their workforce, consider how to get creative with employee engagement technology and ultimately ensure metrics and targets are still being met and the humans in your contact centre remain motivated.

Frequently Asked Questions

Who should attend?

Anyone working within a contact centre that is looking to improve their contact centre productivity whilst retaining the brightest agents.

Where can I contact the organiser with any questions?

The organiser is Sian Ciabattoni, Marketing Director of Noble Systems, her email address is sciabattoni@noblesystems.com and phone number is 0161 772 7117.

Is my registration/ticket transferrable?

Yes, please email sciabattoni@noblesystems.com with the alternative name and job title.

Do I have to bring my printed ticket to the event?

No, but please be prepared to show your e-ticket if requested.

What is the dress code?

The dress code is business casual.

How many people can attend from my company?

As places at the event are limited, Noble Systems will allow a maximum of four people per organisation. We reserve the right to cancel delegates if oversubscribed (48 hours notice will be given).