Using Gamification to Power Agent Engagement & Performance

Time:
Registration 14:00
Event 14:30 - 17:00

Location:
Teeling Whiskey Distillery: 13-17 Newmarket, The Liberties, Dublin 8, D08 KD91

Cost: Free

Gamification has become a significant component in the contact centre technology ecosystem for improving agent satisfaction, productivity, compliance and performance.

Join us for this free seminar on Wednesday 12th June at 14:00 as contact centre gamification guru, Nikki Quinn, shares her approach to using contact centre solution data with gamification software to achieve the desired results.

We're delighted to also have our guest speaker, Stephen Ruschitzko, Managing Director at Resonationand and Customer Experience Strategist, talking about "Practical ways contact centre managers can increase employee engagement in this fast-paced digital world".

Finally, you will be able to participate in our Q&A session hosted by a representative of Cabot Financial - Noble Systems’ client.

At this seminar, you will learn:

• How to use gamification strategies to align your business objectives with agent activity
• Methods used to create equity across disparate groups of agents
• How to engage the agents to self-evaluate behaviours
• How to motivate across the generational spectrum of employees
• Methods to hold Supervisors accountable and ensure that they stay highly engaged

After the seminar, please join us for a mini tour to discover the sights, sounds, smells and tastes of a true working distillery.

Frequently Asked Questions

Who should attend?

Anyone running or working within a contact centre that is looking to improve their contact centre productivity whilst retaining the brightest agents.

Where can I contact the organiser with any questions?

The organiser is Sian Ciabattoni, Marketing Director of Noble Systems, her email address is sciabattoni@noblesystems.com and phone number is +44 (0)161 772 7117.

Is my registration/ticket transferrable?

Yes, please email sciabattoni@noblesystems.com with the alternative name and job title.

Do I have to bring my printed ticket to the event?

No, but please be prepared to show your e-ticket if requested.

What is the dress code?

The dress code is business casual.

How do I get there?

See details here

Is there free parking?

The closest car park to Teeling Distillery (4 min walking), is the New Street North Parking.

How many people can attend from my company?

As places at the event are limited, Noble Systems will allow a maximum of five people per organisation. We reserve the right to cancel delegates if oversubscribed (48 hours notice will be given).