Using Lean to Transform the Customer Experience 

We host a number of service excellence events throughout the year to suit everyone with an interest in customer service excellence.

Customer Service Network

CSN Online Webinar
When people hear the word 'Lean' they often associate it with cuts and reducing costs. But what is it really, and how can it help transform customer experience?
What's It About?
Most organisations say they have an improvement strategy - they use words like Lean, 6 Sigma or Systems Thinking but all too often these are seen as methodologies to cut costs and fail to deliver their promises. But when an organisation gets its people Thinking Lean and empowers them to deliver improvements we see dramatic results - Improving Service AND Reducing Costs.
This webinar will cover:
<UL>
<LI>What lean really is and how it can help you create amazing improvements</LI>
<LI>The pitfalls - how many organisations have got it wrong and given Lean a bad name</LI>
<LI>Examples from service focused organisations that have delivered dramatic change</LI>
<LI>How Lean is about Engaging and Empowering - not cutting costs</LI>
<LI>How to start your Lean journey or check you are on the right road</LI>
</UL>
This webinar will be delivered by Chris Clayton. Chris has spent the last 10 years working with organisations to make Lean work in a service environment. 
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Chris specialises in supporting organisations who understand the importance of the Customer Experience - helping them dramatically improve service AND reduce costs. With a talent for opening people’s eyes to the opportunities and supporting them through implementation Chris helps organisations transform the way they deliver - making your life easier to do the right thing for the customer.
 
Date: Wednesday 20th September 2017
Time: Registration from 10.45am, the webinar starts promptly at 11am and finishes no later than 12noon

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Using Lean to Transform the Customer Experience

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Using Lean to Transform the Customer Experience

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